Frequently Asked Questions
Everything you need to know about your Frederick's of Hollywood experience.
How can I determine my correct size for lingerie?
We provide a comprehensive size guide on every product page to help you find your perfect fit. We recommend taking current measurements of your bust, waist, and hips to compare against our brand-specific charts.
What is your return policy for intimate apparel?
Due to the intimate nature of our products, items must be returned in their original condition, unworn, and with all tags and hygienic liners intact within 30 days of purchase.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental United States. We also offer expedited and overnight shipping options at checkout for faster delivery.
How will my package be labeled for delivery?
We prioritize your privacy. All orders are shipped in discreet, plain packaging without any explicit branding on the exterior of the box or mailer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover), as well as PayPal and buy-now-pay-later options like Afterpay.
How do I care for my Frederick's of Hollywood garments?
To preserve the delicate lace and fabrics, we recommend hand washing in cold water with mild detergent and laying flat to dry. Avoid machine washing or tumble drying unless the care label specifies otherwise.